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~ Don Perry (Sigma Theta Tau)

Zing Technologies utilizes a very disciplined and methodical approach towards Technology Design and IT Managment. Their understanding of the business process and how Technology integrates to support the business model has been a very valuable asset within our IT Department. I highly recommend this firm to any organization in need of IT Consulting, Network Security, Systems Managment or any other IT need you or your organization may be facing.

Process, Process, Process

Posted by: Scott Sells / President and CIO on Wednesday, March 31, 2010 at 11:01:17 am

Ever wonder why a cheeseburger in Florida tastes the same as a cheeseburger in California? You can thank Ray Kroc, the man who perfected the process of creating McDonald's famous burger. Kroc implemented Henry Ford's assembly line principles in every McDonald's, so a cheeseburger looks, smells, and tastes the same each and every time. This is the same philosophy ZingTech applies when it comes to creating a technology process for clients.

Think about how many employees you have. Does each employee follow the same protocol when a call comes in? How about when a client has an inquiry? What if your computers go down? Many times, a company realizes too late that they don't have a process for these situations. One employee hand writes a note that gets lost in the shuffle. Another sends an email to the wrong recipient. The computers go down because your company hired a vendor instead of a technology consultant, and the vendor didn't have a clear vision for your company's needs, or a strong process. In today's high tech world, businesses don't just run; they run on technology. Doesn't it make sense to use technology to establish your business process and make your business more efficient and profitable?

Use technology to help automate your process and simplify day to day operations. You will spend less time fixing problems and more time growing your business. When a call comes in, have an online form ready and automatically delivered to the appropriate person. Do research and find an IT Consulting Firm you trust and respect. Document step by step what should happen for every situation, and NEVER move on to step two if step one isn't completed.

At Zing Technologies, we utilize a very proven process, each and every time, so at the end of the day our clients end up with a very proven result - our version of the cheeseburger. ZingTech is passionate about using technology to help clients find their processes. We remove the guesswork and the "shotgun" approach and replace it with proven business solutions. If you need help implementing your technology process, I would love to hear from you.

Kroc knew what his customers wanted: reliability. Essentially, a cheeseburger that tastes just as good as the last one. I recommend you perfect your process and offer your clients a great tasting product each and every time, and they will keep coming back for more.

 

 

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